Privacy policy

Effective Date: 6th of June 2025

Welcome to Fracture
This Privacy Policy describes how Fracture (“we”, “our”, or “us”) collects, uses, and discloses information when you use our website, services, and any applications or features we provide (collectively, the “Services”). By accessing or using our Services, you agree to this Privacy Policy.

1. Information We Collect
We collect different types of information to provide and improve our Services. This includes:

Personal Information: Your name, email address, company name, and contact information when you register, request a demo, or contact support.

Usage Data: Log data such as IP addresses, browser type, time and date of use, pages visited, and device information.

Cookies and Tracking Technologies: To remember preferences, analyze traffic, and improve performance.

Third-party Integrations: If you connect your Fracture account with other services (like CRMs or messaging platforms), we may receive relevant data from those services.

2. How We Use Your Information
We use the collected information to:

Provide, operate, and improve the Services

Communicate with you, including responses to support tickets and updates

Personalize user experience and content

Analyze trends and user behavior

Prevent fraud, abuse, and maintain the security of the platform

3. Sharing Your Information
We do not sell your personal information. We may share your information with:

Service Providers: We use vendors to host servers, process payments, and manage analytics. These providers only access data necessary for their tasks.

Legal Requirements: If required by law or subpoena, we may disclose your data.

Business Transfers: In the case of a merger, acquisition, or asset sale, your data may be transferred, with notice provided.

4. Your Rights and Choices
You have the right to:

Access, correct, or delete your personal data

Opt out of marketing communications

Disable cookies in your browser settings (note: this may affect functionality)

Request a copy of your data or export it at any time via your account settings or by contacting us

5. Data Retention
We retain data as long as necessary to fulfill the purposes outlined in this policy. You may request deletion of your data, and we will comply unless we have legal reasons to retain it.

6. Security
We implement industry-standard security measures to protect your data, including encryption, access controls, and periodic audits. However, no system is 100% secure. Use Fracture at your own risk and keep your login credentials safe.

7. International Users
Fracture is operated from USA, but users around the world may access the platform. By using Fracture, you consent to your data being transferred and processed globally.

8. Children’s Privacy
Fracture is not intended for use by anyone under the age of 13. We do not knowingly collect personal data from children. If we learn that a child has provided us with personal information, we will delete it immediately.

9. Changes to This Policy
We may update this Privacy Policy from time to time. If changes are significant, we will notify you by email or an in-app banner. Continued use of our Services after changes means you accept the new policy.
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10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:privacy@fractureapp.com